Respecting your rights
Have you or a person close to you received a service which you consider unsatisfactory?
Has a service been refused to you or to a person close to you and you wish to contest that decision?
Do you want your situation re-evaluated, but you don’t know who to contact?
Nous vous invitons à communiquer avec :
Monsieur Claude Lavoie
Commissaire aux plaintes
Centre de santé et de services sociaux du Val-Saint-François
79, rue Allen
Windsor (Québec) J1S 2P8
Téléphone: 819 542-CSSS (2777), poste 55010
Télécopieur: 819 845-5521
Email: clavoie.vsf@ssss.gouv.qc.ca
Complaint concerning a doctor
Special rules apply in the case of a complaint concerning a doctor who practises in our establishment. The person in our establishment responsible for the respect of users’ rights transfers the complaint to a medical examiner mandated to analyse it and to respond to it.
Do you need help filing a complaint?
Ask someone (a family member, friend, etc.) to accompany you and assist you.
Ask the person in our establishment who is responsible for the respect of users’ rights to help you formulate your complaint.
Ask the Users’ Committee of the establishment to help you: it oversees the respect of the rights of every person who uses our services.
To ask the Users’ Committee for help, call 819 542-2777, poste 55032. Leave a message on this voice mail reserved exclusively for the Users’ Committee. One of its volunteer members will return your call.
To obtain more information on users’ rights and on the handling of complaints, you can refer to the following internet sites :
Agence de la santé et des services sociaux de l'Estrie
Ministère de la Santé et des Services sociaux du Québec
Protecteur des usagers en matière de santé et de services sociaux
une équipe compétente en partenariat avec les personnes, leur entourage et la collectivité dans leurs actions vers le mieux-être
